+- heRO-Server Forum (https://www.pandoraonline.net/forum)
+-- Forum: Game Related (https://www.pandoraonline.net/forum/forumdisplay.php?fid=1)
+--- Forum: Help & Support (https://www.pandoraonline.net/forum/forumdisplay.php?fid=22)
+--- Thread: Support ticket - No ticket-number email (/showthread.php?tid=26900)
Support ticket - No ticket-number email - IsaacZeal - 02-09-2014
Hello
I tried opening a support ticket a couple hours ago and I still didn't get the email with the ticket number. Is that normal? How long does it usually take?
I wanted to update the ticket with something I have learned since creating it.
Thanks in advance.
RE: Support ticket - Ticket-no email - Laenaya - 02-09-2014
Have you checked if it's in your "spam" or "junk mail" box?
RE: Support ticket - Ticket-no email - IsaacZeal - 02-10-2014
Yep. Both in my email application and online because the spam folder on gmail imap sometimes.. skips stuff <.<
EDIT(2014 02 10): What I mainly want to know is if I can make another ticket without spamming up anything and annoying the people who work these tickets, possibly facing consequences.
RE: Support ticket - No ticket-number email - Laenaya - 02-10-2014
Try using a different email provider and explain the situation.
RE: Support ticket - No ticket-number email - IsaacZeal - 02-11-2014
Cough. Okay. Sooo I was making a new ticket and the auto complete let me know why it failed so utterly: I was out of it enough to use gmail.net instead of gmail.com. Right.
My apologies for wasting everybody's time and thanks for your help.