Regarding Runaway Pet Recovery
Greetings heroes. Some time ago, I started occasionally assisting players with hard-to-get pets that ran away, understanding the difficulty of obtaining some pets, and the exclusivity of others. In time, this evolved from a quick help during events or special occasions, into an unspoken courtesy from the rest of the GM team that covered more and more pets.
In more recent times, the GM team has seen a sharp rise in runaway pet recovery requests for common pets (obtained by taming or repeatable quests/events). Additionally, the reasons for losing these pets is largely due to negligence such as AFK-ing, dying, dropped eggs, sold to NPC, etc. At times, GMs have also been hurried, treated rudely, and overall like they are required to recover pets.
The heRO GM Team would like to focus their heRO time developing the game, fixing bugs, resolving support tickets, and hosting events. Unfortunately, I must announce that **we will no longer be providing recovery of runaway pets of any kind, under any circumstances except when caused by bugs, glitches, etc. ** We have already discussed relief for common pet issues by other means, such as town mapflags that prevent intimacy loss, etc. However this is currently not in our plans for the time being, as we want to have some new content out for the first half of 2025.
We apologize for any inconvenience this may cause, and thank you for your continued support.
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