Who: NovoPenix
How Long: Permanent
What he/she did: Unable to prove he knows basic English. Instead of writing the usual support ticket asked to prove basic English in case of ambiguity, he simply started creating chars with names insulting the GM team.
Who: Natalie
How Long: permanent, as player was very irritable, non-cooperative and refused to admit to any fault and instead blames the situation on GM + victim person she stole from.
What he/she did: was loaned items from a player and sold them off.