Info on Recent Hacker Attack and Rollback

[GM-Aki]

Update on what's happening in the world of heRO!

Pandelina
Pandelina will either appear Sunday evening or Monday morning. It will definitely be after the rates go back to normal. Regardless of when she appears, she will dissapear on Friday the 11th.

Recovering an item lost during the rollback that is worth more than 3M zeny

It needs repeating:
You must send in a ticket with this information or we will not accept your request.
- Name of character the item was obtained on:
- Name of the item:
- ID of the item: (you can look it up on RMS or via @ii in game)
- Time when you obtained the item: in server time (EST GMT-5) be as precise as you can!
- How the item was obtained: example from monster ___ in map ___ (remember: items traded between players are NOT valid)

Link to the support ticket: http://www.pandoraonline.net/support/

All requests must be received by midnight the 6th of December SERVER TIME

Any requests received after that date will be refused.

We will need at least 3 days to search out the relevant information related to your chars, then the log diving will begin. We calculate that it will take a minimum of a week to answer you all, so no need to poke GM's relentlessly it will not change anything.

We realize you want WANT your item but we need time to make sure they are your YOUR item. Have patience, we will reply to you all, via the SUPPORT TICKET SYSTEM.

Please note: needless spamming of GM or poking or just bothering GM's will result in your request being put in the bottom of the pile, we reserve the right to @nuke you repeatedly if you bother us too much about it.