Aaron, that may just be your internet provider being busy at those times. I live quite a bit of ways from heRO and I haven't found 'lag' or 'dc' that was heRO's fault, just my lame Internet acting up. Then again it may be something else completely.
Revenant, We all have a lot of work that we do. We are on a lot and handle player relations and most of us throw events when we can. While also on the side we do scripting, creating setting stuff in gear. Asa player you don't need to know what we all do exactly, just sit back and enjoy what we bring out.