Skill Tree Malfunction

[+Horus+]

I recently re-logged into heRO after a really long hiatus. I couldn't remember anything for my old account (like my user name and password ) so I started a new account. I made a new character and in the novice training grounds, I went to add skill points to my "basic skill", but lo and behold, the skill didn't appear on my skill tree. I tried logging off the character and logging back in and logging completely out of the game then re-logging. Neither remedied the situation. I was wanting to know if anyone else has encountered this problem and how I may fix it. Thank you very much.