Client help needed - tired of seeing apples!

[Lunch]

So yeah, my problem is that my client is going insane for reasons beyond my understanding. I've been really looking into this, but seemingly threads I found ain't up to date, and I, for instance, am using RMS's RO and RORE clients + HeRO Mini Installer.

Very core of the problem is simply;
"Failed to get /patches/patchlist.txt"

Although I've completely uninstalled RO and RORE and tried to installing them a dozen of times in all ways imaginable, along with HeRO of course - can't get any of it to patch. They just stay same way as before deleting, and give me the same error, no matter if I run them as Admin or not.

I really got no clue what's going on here, what am I lacking and what to do to get HeRO working as it should. It all worked perfectly before. No idea why would it suddenly stop patching (as in last patch I received was the one in June, 24th or earlier one). However, I'm seeing custom gears (such as Back Ribbons) as apples, and they were out long before the last patch... x_x

Can anyone help with this or any ideas what I could do?