Help cant go into the game =.=

[Bakorzero]

Hmm. I have some ideas, so let's start eliminating them by questions:
1) Which client did you download? Light? Full?
2) What's the install path to your heRO folder? (Full, with disk letter please)
3) When you run setup.exe, can you screen and paste here what it shows (if there are several tabs I need one with video settings in it, resolution and such)
4) Can you please do Win+R (or windows -> Run... depending on your Win version)-> dxdiag -> wait till it finishes gathering information and save all info. Then attach file here (if you're hesitant to share this information on public forum please open a support ticket and attach file to it, link to start a ticket is in my signature).
5) Win+R -> cmd -> tracert heroserver.bounceme.net
What do you get as resolved IP? If you don't know what it means, can you please screen the result of this and attach the screenshot?

Thank you for cooperation and sorry for your troubles.

Uhh okay I am not really good with this but let me try...
1.Yes I download the full installer from this link http://pandoraonline.net/installers/heRO...151011.zip
2.At first the installer suggest me to install it to C:/Progam files and stuff( sorry I forgot), but I choose the drive E:/HeRO ( the installer make its own folder)
3.This is the setup.exe in HeRO folder

4.This is the dxdiag


5.This is the tracert


Btw I have some other RO client but from another disk, and they work just fine

anyway thank you for the response and I am sorry for the trouble