I got scammed GM please help me=(

[GM-Pandora]

We had a support ticket system when heRO started, but eventually abandoned it and recently Loki switched us to a new one which works better, we've had it for a few months now.

Sending a forum PM to a GM = 1 person sees it, if that person is not active, your report can take long to handled.

Support ticket system = All active GMs who check it see it.

It's also very useful for sorting out different type of issues. For example Aki/Auron take care of password problems, Ayu is player relation manager, but I still receive PM for both because players don't know exactly which GM takes care of what (which is understandable), while with support ticket system we can divide it amongst ourselves.

Posting in this section is also acceptable as well, it is the report section after all, but it makes it public which is not always desirable. It depends on the issue.

@rams365 There was no hacking involved in any way, only people sharing their account information. 1 case of long password change where player stole item, Auron is still working on it (I have to retrieve and upload some logs for him from the old computer the delay is my fault entirely). Buddha's case was handled fast and we worked hard to retrieve her character and items, which turned out completely useless because she decided to purposefully break a major rule only days after (bot-like afk hunting at hydra).

Anyhow, Glady's case is being handled, we'll contact her when we're done.