Friend's Error

[Annie]

I share an account with a friend of mine and she made a sin named Roxx.
Well, last night she said she entered a portal near the Geffen Tower and got an error. She couldn't log back in her character anymore. Every time she tried she kept getting an error. I guess it's because of that new portal. She tried my characters and they were fine and even made a new one.
So last night same night I was updating the patcher and the sakray and all that junk to enter Moscovia? (I mean she freakin' woke me up! lol) After I did that I tried logging into her character and again I get the same error. I don't want to try any of my characters because that might stink.
I was too tired to deal with anything then so today I tested her character again and I still get a an error.
I've updated everything so I don't know what to do with her anymore.
She has my Hat! D: