rejected form server/ip banned normal or bugged?

[soretrial]

hi sir/madam 1st of all gud morning/evening to you. . .

I would like to complain about this problem

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http://a1.sphotos.ak.fbcdn.net/hphotos-a...0626_n.jpg
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I can't login whether in game or in the official site.. and it says the following error
"The IP address behind you is banned."
I'm sure that I didn't violate any rules to be banned like this since I'm new here in heRO.

god bless. . .