Can't Change Screen Resolution

[shuhn]

Moin,

downloaded the full client directly from the hero page
when i started setup.exe there were no choice in the 2nd drop down for screen resolution
downloaded the new setup exe from the faq
in the new setup i can choose different gfx drivers/cards (Direct 3D HAL; Direct 3D T&L HAL; INtel® HD Graphics 5500), with the first 3 the game start an works normal but i cant chance resolution ... ist always the same
with the other 3 (3 times INtel® HD Graphics 5500) i just got a withe window if i try to start hero patcher/ hero.exe
also tried to set Full Screen, but wont work in full screen
its always a 4:3 resolution like 1024x or 1280x
also tried to change compatibility to winxp sp3, no change of resolution ...
have a least another 4 ro clients and there all working fine

any hints for me?

/edit:
all resolutions i can choose are in 16 bit ... no 32bit (but as i said, no chance of resoulion)
win10
directx 12

/edit2:
used the setup.exe from another server, hopefully not violent the terms of this server, now it works ... still hoping for hints to use original setup exe