GM-Pandora
Admin Extraordinaire
Posts: 14,774
Threads: 703
Joined: Sep 2005
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Update on the lag situation
Thanks everyone for your lag time and traceroutes, I've sent that information to our host along with some very evident traceroutes of my own that I was able to get during some lag spikes and that clearly show where it bottlenecks:
??1???? 1 ms???? 1 ms???? 1 ms??[...]
??2???? 5 ms???? 5 ms???? 5 ms??10.244.32.1
??3???? 9 ms????21 ms???? 9 ms??24.200.225.205
??4???? 6 ms????11 ms???? 8 ms??216.113.123.65
??5????17 ms????10 ms???? 7 ms??ia-piex-gw09-te1-1.vtl.net [216.113.123.10]
??6???? 7 ms???? 7 ms???? 7 ms??te6-1.cl-core05.vtl.mtl.iweb.com [216.113.13.10]
??7??1167 ms??2134 ms????12 ms??te9-7.cl-vcore05.mtl.iweb.com [67.205.127.206]
??8???? 6 ms????11 ms???? 8 ms??te8-2.v0688.cl-vcore08.mtl.iweb.com [67.205.127.
190]
??9????10 ms???? 7 ms???? 6 ms??ip-67-205-124-138.static.privatedns.com [67.205.
124.138]
Trace complete.
??1???? 1 ms???? 1 ms???? 1 ms??[...]
??2???? 7 ms???? 5 ms???? 7 ms??10.244.32.1
??3???? 8 ms???? 9 ms???? 9 ms??24.200.225.205
??4???? 7 ms???? 6 ms???? 8 ms??216.113.123.65
??5???? 6 ms???? 8 ms???? 8 ms??ia-piex-gw09-te1-1.vtl.net [216.113.123.10]
??6???? 6 ms???? 8 ms???? 8 ms??te6-1.cl-core05.vtl.mtl.iweb.com [216.113.13.10]
??7??1876 ms??1751 ms???? *???? te9-7.cl-vcore05.mtl.iweb.com [67.205.127.206]
??8???? 8 ms???? 8 ms???? 7 ms??te8-2.v0688.cl-vcore08.mtl.iweb.com [67.205.127.
190]
??9???? 8 ms???? 7 ms???? 6 ms??ip-67-205-124-138.static.privatedns.com [67.205.
124.138]
Trace complete.
Our host is iWeb, and you can see that name in the link in bold, it is evident that the problem is on their network. However the information I sent them has apparently not convinced them. They replied that some routers have protection against excessive traceroutes which can cause these numbers, which is nonsense because other trace routes that same evening but not during lag spike showed normal numbers.
At any rate, they still wont admit that there is a problem on their network, HOWEVER they have confirmed that the "te9-7.cl-vcore05.mtl.iweb.com" is one of their router and have agreed to switch our server under a different router, a move which I sincerely hope will get rid of the lag.
The physical computer the server is on will need to be moved in the host's facilities, which means some downtime for the server unfortunately, but I hope you will all understand it's a necessary inconvenience. I can't tell you how long the actual downtime will be, but I will try my best to have the server back on as possible, if I had to take a guess I would say about 1 hour. It will occur this coming Friday in the afternoon around 3 PM server time, as soon as I have more information I will let you all know.
Summary: There will be some downtime Friday June 11th in the afternoon (around 3 PM) to (hopefully) get rid of the lag!
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| 06-09-2010, 09:53 PM |
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