hm, I'm currently helping a new player, and had this idea.
How about we have "Schools" here? You know, someone who likes helping and want to help new players, or even old that 'forgot' how to play.
By the way, I think it's more a player-to-players suggestion than player-to-staff, but if we had the min. amount of ad. of the GM to us, we could help more players.
It would help the server to get new players too, because I think 90% of the players began with an official server. So with a helping hand, they could learn faster, and who knows, make new friends right at the start?
PS:Anyone who haves a friend, or anything that wants to play but doesn't know, and want to learn, just contact me ingame, I'm always ready to help