is the server down?

[Egggz]

cant get to character selection screen

[Egggz]

bump

[GM-Pandora]

Edit: I'm investigating, thanks for the notice.

[Ptah]

It seems that heroserver.bounceme.net is not reachable.
My tracert:
??1????<1 ms????<1 ms????<1 ms??192.168.0.1

??2???? 2 ms???? 4 ms???? 4 ms??10.83.255.126

??3???? 2 ms???? 1 ms???? 1 ms??net80.195.109-100.spb.ertelecom.ru [109.195.80.100]

??4????<1 ms???? 1 ms????<1 ms??lag-3-437.bgw01.spb.ertelecom.ru [109.195.88.26]

??5???? 9 ms???? 9 ms????10 ms??GW-ERTelecom.retn.net [87.245.229.82]

??6???? 9 ms???? 9 ms???? 9 ms??ae11-154.RT.M9P.MSK.RU.retn.net [87.245.229.81]

??7????60 ms????60 ms????60 ms??ae4-8.RT.IRX.FKT.DE.retn.net [87.245.232.150]

??8????61 ms????60 ms????60 ms??te0-7-0-15.mag21.fra03.atlas.cogentco.com [149.6.140.173]

??9????60 ms????61 ms????60 ms??te0-7-0-12.ccr21.fra03.atlas.cogentco.com [154.54.77.166]

10????68 ms????67 ms????68 ms??te0-3-0-2.mpd21.ams03.atlas.cogentco.com [130.117.2.41]

11????77 ms????77 ms????78 ms??te0-0-0-2.ccr21.lpl01.atlas.cogentco.com [154.54.37.70]

12?? 148 ms?? 148 ms?? 148 ms??te0-5-0-4.ccr21.ymq02.atlas.cogentco.com [154.54.87.66]

13?? 147 ms?? 147 ms?? 147 ms??te8-4.cl-core06.cogent.mtl.iweb.com [38.104.154.202]

14?? 147 ms?? 147 ms?? 147 ms??te9-3.dr5.mtl.iweb.com [67.205.127.93]

15???? *????????*????????*???? ЏаҐўлиҐ? Ё?вҐаў?? ??Ё???Ёп ??п ??Їа?б?.

16???? *????????*????????*???? ЏаҐўлиҐ? Ё?вҐаў?? ??Ё???Ёп ??п ??Їа?б?.

Last 2 say that max time for waiting is reached. I tried it few times, always stops at that te9-3.dr5.mtl.iweb.com [67.205.127.93]
(hope that helps. By searching ip/domen name it seems like it's your provider's fault, Panda >:D)

[GM-Pandora]

I've requested emergency assistance (within 2 hours) from the hosting facility.

Some people are still online, I was online when I saw Egggz' post and logged off to check if I could connect again.

In all probability with a reboot of the computer things will be back to normal.

[Shinigami l0_0l]

heroserver.bounceme.net can't be ping-ed since 2 or 3 years ago iirc.. so no wonder if there's no luck with tracert as well (already tried before but never really care where it stucked)

[GM-Pandora]

Server should be back in a few minutes.

[GM-Pandora]

Server's up!