Help cant go into the game =.=

[GM-Garr]

Hmm. I have some ideas, so let's start eliminating them by questions:
1) Which client did you download? Light? Full?
2) What's the install path to your heRO folder? (Full, with disk letter please)
3) When you run setup.exe, can you screen and paste here what it shows (if there are several tabs I need one with video settings in it, resolution and such)
4) Can you please do Win+R (or windows -> Run... depending on your Win version)-> dxdiag -> wait till it finishes gathering information and save all info. Then attach file here (if you're hesitant to share this information on public forum please open a support ticket and attach file to it, link to start a ticket is in my signature).
5) Win+R -> cmd -> tracert heroserver.bounceme.net
What do you get as resolved IP? If you don't know what it means, can you please screen the result of this and attach the screenshot?

Thank you for cooperation and sorry for your troubles.