They customized their New World in general here.
Some of us are trying to push them to undo that.
You're on that topic now.
I think a lot of people are very aware of problems on heRO, but most of those people that would have been sympathetic have left long ago.
I'm for the de-customized new world rather than against it, but since I barely play anymore my opinion shouldn't hold as much sway as those still active here such as yourself.
On a final note, I don't think the GM's are ignoring your problem, they just said on the previous page the following:
GM-Garr Wrote:Fun thing is... SVN update happened on 8th of August. Just saying.
~for a week after svn change some skills on new world monsters were broken before this was reported and fixed. So you got lucky to train in that period :3
But I'll talk to Pandora about increasing their cast delay a bit.
Your frustrations are understandable, but at the end of the day, the server owner, GM-Pandora, gets to make the decisions. Whether we like them or not is irrelevant, and all you can hope for from a server owner is that they are a benevolent dictator.