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+-- Forum: Game Related (/forumdisplay.php?fid=1)
+--- Forum: Help & Support (/forumdisplay.php?fid=22)
+--- Thread: Difficulty resetting password (/showthread.php?tid=19230)
Pages: 1 2
Difficulty resetting password - Bladethebad - 05-10-2011 07:50 AM
I started on HeRO when there was no e-mail requirement, and you could just type M_account for a male account name, F_account for a female account name. Well now I can't remember my password, and it takes exact caps, and I can't request a new password be sent to my e-mail address or whatever need be.
RE: Difficulty resetting password - Bladethebad - 05-10-2011 09:11 AM
Are they supposed to send a confirmation e-mail as soon as you open a ticket, or should I try again? I did not get an e-mail
RE: Difficulty resetting password - Heartache - 05-10-2011 11:12 AM
They should contact you soon
I hope your problem gets resolved. Try making another account for now and find a GM ingame?
RE: Difficulty resetting password - Ngjoko - 05-10-2011 11:56 AM
Well, we can't register with the M_/F_ method anymore thanks to those hackers last year.
besides, almost everyone have multiple accounts. Knock yourself out with a new one first.
RE: Difficulty resetting password - Former-GM-Circe - 05-10-2011 12:11 PM
The change requiring emails to be attached to accounts happened several months before the server was attacked, and was announced in advance to happen on a set date a couple of months before it was changed.
As was said, put in a support ticket, as email attaching is not something we can all do.
As for the find ingame suggestion, in this case, we'd request you put in a ticket anyway, as we can't do anything ingame in this case.
RE: Difficulty resetting password - Bladethebad - 05-14-2011 08:50 AM
There has been no reply on my ticket... I'm getting a little disappointed and may file a higher priority ticket soon. I got a PM informing me that my account was used in a trade and that they wanted my Kafra PIN, so I'm assuming I"ve had my account stolen..
RE: Difficulty resetting password - Bladethebad - 05-14-2011 07:02 PM
Pandora replied to my ticket, but I still need help. She believes I shared my account and after I departed for a while.. the person I shared with took my account and traded it. But I don't account share with anyone... never have.
RE: Difficulty resetting password - Kittie - 05-15-2011 02:23 AM
Tbh, i think you are in a nasty situation here... We all know account sharing is at own risk and not recommanded by the GM's, but i dont have to tell you that. But how can you proof you never shared your account/pass with someone
I would help you if there was anything i could do but i dont know what i could do to help you :/
Edit: For horrible grammar, stupid ipod D:
RE:??Difficulty resetting password - iSpam - 05-15-2011 06:27 AM
Kittie Wrote:Tbh, i think you are in a nasty situation here... We all know account sharing is at own risk and not recommended by the GMs, but i dont have to tell you that. But how can you prove you never shared your account/pass with someone?
I would help you if there was anything i could do but i dont know what i could do to help you. :/
Edit: For horrible grammar, stupid ipod D:
fixed :3
RE: Difficulty resetting password - Kittie - 05-15-2011 06:41 AM
I hate when people do that
