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Trying to Recover Account
azurerogue Offline
One Dogma: THROW AD!
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#1
Trying to Recover Account
So I can't remember my account password and when I go to recover it using the CP it claims to send instructions to my e-mail account, but that e-mail account receives nothing (yes, checked spam folder).

Not sure what to do Icon_sad
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11-03-2015, 06:49 PM
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ChaosPrince Offline
Troll Prince
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Posts: 591
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#2
RE: Trying to Recover Account
"CP" lol
Are you sure you got the right e-mail address?
Or ask GM-Pandora to manually verify your address then pm it via the forum so you can reset your password
11-03-2015, 10:17 PM
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GM-Garr Offline
Local friendly code monkey
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Posts: 431
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#3
RE: Trying to Recover Account
Sending a support ticket would help :D

And let me guess, your email is hotmail? For some weird reason only that mail service partly declines CP, but somehow not support system e-mails, even though they come from same place. I'm sorry for the trouble.
Want to help HeRO with new content? Join the T&D Team!

For info on the server, check out the HeRO wiki.
To see your ingame account, visit the Control Panel.
If you encounter any problems, don't hesitate to submit a Support Ticket.

And don't forget:
Not all dragons are bad...
11-03-2015, 11:11 PM
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azurerogue Offline
One Dogma: THROW AD!
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Posts: 2,408
Threads: 104
Joined: Aug 2007
#4
RE: Trying to Recover Account
No worries, I'll submit a support ticket. Yea, the fact that I was able to get support e-mails there was what made me think there was some bug or error since it makes no sense that it would block some and not others.

Thanks Garr Icon_smile
- Albus Dumbledore 99/70 Professor - Albus DumbIedore 92/59 Professor
- AIbus Dumbledore 93/50 Wizard - AIbus DumbIedore 1/1 Novice
- Astaroth 99/70 Creator - Dawkins 99/70 Creator
- Exemplar 98/69 Paladin - Equitas 80/47 Paladin
- Mephistopheles 95/65 Lord Knight - Shogo Kawada 97/67 Stalker
11-05-2015, 03:34 AM
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Story Teller Offline
Passionate Artist
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Posts: 1,989
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Joined: May 2009
#5
RE: Trying to Recover Account
(11-03-2015, 11:11 PM)GM-Garr Wrote: Sending a support ticket would help :D

And let me guess, your email is hotmail? For some weird reason only that mail service partly declines CP, but somehow not support system e-mails, even though they come from same place. I'm sorry for the trouble.

How about myway? that email is long gone that's why I can't get it via email or verify that it's mine.

Mad
[Image: tumblr_ny8egaizy41ugfaiio1_500.gif]
11-05-2015, 04:10 AM
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GM-Garr Offline
Local friendly code monkey
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Posts: 431
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Joined: Apr 2014
#6
RE: Trying to Recover Account
I already told you, send a support ticket Icon_razz
Want to help HeRO with new content? Join the T&D Team!

For info on the server, check out the HeRO wiki.
To see your ingame account, visit the Control Panel.
If you encounter any problems, don't hesitate to submit a Support Ticket.

And don't forget:
Not all dragons are bad...
11-05-2015, 05:33 AM
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Snowhawk Offline
Failsassin
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Posts: 760
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#7
RE: Trying to Recover Account
DUCKY!

Also the password request/reset thing is definitely broken XD
Jaque::Sinx
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Disciple Jaque::Acolyte
~Snow~::Wizard
11-06-2015, 12:29 AM
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GM-Garr Offline
Local friendly code monkey
****

Posts: 431
Threads: 53
Joined: Apr 2014
#8
RE: Trying to Recover Account
Only for hotmail Icon_sad

B> better MS support.
Want to help HeRO with new content? Join the T&D Team!

For info on the server, check out the HeRO wiki.
To see your ingame account, visit the Control Panel.
If you encounter any problems, don't hesitate to submit a Support Ticket.

And don't forget:
Not all dragons are bad...
11-06-2015, 06:29 AM
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